DISTANCE SALES AGREEMENT

DISTANCE SALES AGREEMENT

 

ARTICLE 1 - PARTIES

 

1.1. SELLER:

Title: RİTHA ORGANİZASYON TEMİZLİK KOZMETİK ÜRÜN PAZ.SAN. VE TİC. LTD. ŞTİ.
Address: BOZBURUN MAH. 7114 SOK. NO: 7/1 MERKEZEFENDİ / DENİZLİ

Fax: 0258 3718422
Customer Service Phone: 444 36 94

Mersis Number: 0368026315200017

 

1.2. BUYER („CONSUMER"):

Name/Surname/Title:
Address:
Phone:
E-mail:

 

ARTICLE 2 - SUBJECT

 

The subject of this agreement is to determine the rights and obligations of the parties, in accordance with the provisions of the Law No. 6502 on the Protection of Consumers, regarding the sale and delivery of the product(s) ordered electronically by the CONSUMER on the website www.ersag.com.tr, the specifications and sales price of which are stated below.

 

ARTICLE 3 - INFORMATION ON THE PRODUCT, PAYMENT AND DELIVERY

 

3.1. The type and nature, quantity, brand/model, and total sales price including taxes (calculated as quantity × unit price) of the products are as stated on our website.

 

3.2. Payment Method: Online Payment by Credit Card

 

3.3. Since installment sales can only be made with credit cards belonging to banks, the CONSUMER accepts, declares, and undertakes that they will confirm the relevant interest rates and default interest information separately from their bank, and that the provisions regarding interest and default interest will be applied within the scope of the credit card agreement between the Bank and the CONSUMER, in accordance with the applicable legislation.

 

Additionally, since the option of credit sales is provided only to bank customers by the banks, the CONSUMER accepts, declares, and undertakes that they will confirm the relevant interest rates and default interest information from their bank, and that the provisions regarding interest and default interest will be applied within the scope of the Instant/Distance Shopping Credit agreement between the Bank and the CONSUMER. The granting of credit and creation of a detailed payment plan is at the discretion of the Bank.

 

3.4. Return Procedure:

 

In cases where the CONSUMER uses the right of withdrawal, or when the ordered product cannot be supplied for various reasons, or in cases where a refund is decided by arbitration committees, the refund procedures for the relevant payment methods are as follows:

 

1. Refund Procedures for Credit Card Payments:

 

If the purchase was made with a credit card in installments, the Bank refunds the CONSUMER in installments, corresponding to the number of installments originally chosen. After the SELLER has paid the full product price to the Bank in a single payment, in the case of refunds for installment purchases made through Bank POS systems, the Bank transfers the refunded amounts to the CONSUMER’s credit card in installments, to prevent either party from being disadvantaged.

Refunds are reflected monthly (1 refund per month) on the credit card, provided the refund date does not coincide with the card’s statement date. Thus, the CONSUMER continues to receive refunds for the number of installments already paid, after the installments of the sale are completed, with the refunded amounts deducted from existing debts.

 

The SELLER cannot pay the CONSUMER in cash for refunds of goods and services purchased by credit card, due to agreements made with the Bank. Refunds will be made through the relevant software system. The Bank completes the refund in line with the above procedure, once the SELLER pays the amount to the Bank in full.

The CONSUMER accepts and undertakes that they have read and agreed to this procedure.

 

b) Refund Procedures for Bank Transfer/EFT/Postal Money Orders:

 

Refunds are made by requesting the CONSUMER’s bank/postal account information, and will be transferred via bank transfer, EFT, or postal money order to the account specified by the CONSUMER (the account must belong to the person listed at the billing address or to the registered user).

 

The SELLER refunds the product price to the Bank/PTT in a single payment.

 

The SELLER cannot pay the CONSUMER in cash due to contractual obligations with the Bank/PTT. Refunds will be made through the relevant software system, and the SELLER is obligated to make payment to the Bank/PTT either in cash or by offsetting.

 

The CONSUMER accepts and undertakes that they have read and agreed to this procedure.

 

In the event of a return of goods or services purchased via credit, the SELLER may not make a cash payment to the CONSUMER, in accordance with the contract concluded with the Bank. Should a refund be required, the SELLER will process it through the relevant software. Since the SELLER is obliged to pay the corresponding amount to the Bank either in cash or by set-off, no cash refund can be made to the CONSUMER under the procedure described above.

 

The CONSUMER accepts and undertakes that they have read and agreed to this procedure.

 

3.5. Delivery Method and Address:

 

Delivery Address:

Recipient:
 

Billing Address:

 

For orders below 2 Points, shipping costs are borne by the CONSUMER. For orders above 2 Points, shipping costs are covered by the SELLER.

 

Delivery will be made by the contracted courier company to the CONSUMER’s address indicated above. If the CONSUMER is not present at the address at the time of delivery, the SELLER is deemed to have fully performed its obligation. Any damages arising from the delayed receipt of the product by the CONSUMER, as well as expenses incurred due to the product waiting at the courier company and/or being returned to the SELLER, belong to the BUYER.

The SELLER is responsible for delivering the product intact, complete, in accordance with the specifications stated in the order.

 

ARTICLE 4 - RIGHT OF WITHDRAWAL

 

The CONSUMER has the right to withdraw from this Distance Sales Agreement within 30 (thirty) days without giving any reason and without incurring any penalty. The withdrawal period begins:

On the day the contract is concluded for service contracts.

On the day the CONSUMER or a third party designated by the CONSUMER receives the product, for goods contracts.

The CONSUMER may also exercise the right of withdrawal during the period between the conclusion of the contract and the delivery of the goods.

 

The right of withdrawal cannot be exercised in the following contracts:

 

1. Contracts regarding goods whose protective elements such as packaging, tape, seal, or package have been opened after delivery, and which are unsuitable for return due to health and hygiene reasons.

 

b) Contracts regarding goods that, after delivery, are mixed with other products and cannot be separated due to their nature.

 

c) Service contracts where the performance has begun with the consumer’s prior approval before the expiration of the withdrawal period.

 

If the consumer returns products via the courier company contracted with our company, no shipping fee is charged. If the consumer returns products via another courier company, the shipping fee must be paid by the consumer.

 

ARTICLE 5 - GENERAL PROVISIONS

 

5.1. The CONSUMER declares that they have read and understood the preliminary information related to the product on the website www.ersag.com.tr and confirmed it electronically.

 

5.2. The product will be delivered within 30 days at the latest from the contract date. Responsibility remains with the SELLER until delivery.

 

5.3. If the product is to be delivered to another person/institution other than the CONSUMER, the SELLER is not responsible if the recipient does not accept the delivery.

 

5.4. The SELLER is responsible for delivering the product intact, complete, in accordance with the specified qualifications, and with warranty certificates and user manuals, if any.

 

5.5. Delivery of the product requires the price to be paid using the payment method chosen by the CONSUMER. If the product price is not paid or is canceled in bank records, the SELLER is relieved of delivery obligations.

 

5.6. If, after delivery, the CONSUMER’s credit card is unlawfully or wrongfully used by unauthorized persons, and the relevant bank or financial institution does not pay the product price to the SELLER, the CONSUMER must return the delivered product to the SELLER.

 

5.8. According to the General Communiqué No. 385 of the Tax Procedure Law, in order to process returns, the return section on the invoice sent to the consumer must be completed, signed, and returned with the product.

 

ARTICLE 6 - DISPUTES AND COMPETENT COURT

 

In disputes arising from this agreement:

For disputes up to the monetary value announced annually by the Ministry of Customs and Trade, the Consumer Arbitration Committees where the consumer transaction is carried out or where the consumer resides shall be authorized.

For disputes above this value, the Consumer Courts where the consumer transaction is carried out or where the consumer resides shall be authorized.

 

By placing an order, the CONSUMER is deemed to have accepted all terms of this agreement.

 

SELLER: RİTHA ORGANİZASYON TEMİZLİK KOZMETİK ÜRÜN PAZ.SAN. VE TİC. LTD.ŞTİ.
 

BUYER ("CONSUMER"):
 

Date: